 |
|
|
|
Frequently Asked Questions
Q: When I'm shopping and I add items to the cart, my stuff is not staying in the shopping cart.
A: BikeParts.com Motorsports uses a cookie to keep track of the items added and removed from your
shopping cart. You will need to enable your cookies in order to purchase from us. After you have modified
your browser setting to accept cookies, you should be able to add items to your shopping cart and checkout.
Here's how to change the settings on Internet Explorer and Netscape:
Internet Explorer 4: In the Tools Menu, select Internet Options. Click on the
Advanced tab, and change the setting to Accept all Cookies.
Internet Explorer 5: In the Tools Menu, select Internet Options. Click on the
Security tab, then on the Custom Level Button. Change allow
cookies to Enabled.
Netscape: In the Edit Menu, select Preferences. Click on Advanced,
and select Accept all Cookies.
If you'd like to learn more about cookies and how they effect you, please visit
Cookie Central.
Q: Why is the checkout asking me for a login and password?
A: If you have made an order before with us, then we
have stored your billing information from your previous order. You will need to use your
login and password from your previous order in order to access this feature. The login for
all accounts on our site
will always be your E-mail address, and the password you chose when you
make your first order. If you do not have a login and password, then
simply create a new account.
Q: I forgot my password, can you please send it to me?
A: If you have forgotten the password for your account, go to the
Retrieve Password page,
enter your E-mail address
in the box, click Submit, and it will be E-mailed to you.
Q: What's my tracking number?
A: BikeParts.com Motorsports uses United Parcel Service and the
United States Postal Service for shipping (Military orders must choose USPS), we provide
you this tracking number via an email when the item is shipped. You can either call us at
916 381-1797 (10-6 Mountain Standard Time, Mon-Sat), or E-mail
Customer Service if you did not receive a shipping
number or have lost the one that was provided.
Q: How can I check on the status of my Order?
A: You can find out your motorsport order information by logging into our motorsports website, click here to login. Bicycle orders, click here. You can also check status by calling us at 916 381-1797
(10-6 Mountain Standard Time, Mon-Sat), or E-mailing Customer
Service. Order status information is not available online through our site at this time, however
You can track pakages through www.UPS.com and www.USPS.com with the tracking number we provide you.
Q: What are my Shipping Options while Shopping Online?
A: U.S. orders are shipped either UPS Ground, UPS 3Day Select, UPS 2nd Day or
U.S. Postal Service Priority (recommended). Shipping charges are based on the weight and size of
your items.
Q: How do I know if an item is in stock?
A: When you view a specific item, if it is out of stock, you will not be able to place the
item in your shopping cart. If the item is out of stock, you will have the option on the specific
item page to be emailed when the item is back in stock.
Q: How secure is my transaction?
A: When you check out, all of your ordering information that you submit to us is secure,
using SSL Encrypted Technology. You can see this by checking out the bottom left hand corner of your
browser. You will see a complete key if you use Netscape or a locked padlock in Explorer. If you have
any questions regarding the security of your information, please contact us with any questions at
916 381-1797 (10-6 Mountain Standard Time, Mon-Sat), or E-mail our Customer Service.
Q: Can I change or cancel an order after it's been submitted?
A: Orders are processed within a 48 hours after you submit the order to us. If you have any
questions or would like to cancel your order, please contact us at 916 381-1797 (10-6 Mountain Standard
Time, Mon-Sat), or E-mail our Customer Service
Q: How do I Price Match a product on the Web?
A: To Price Match an item when you are ordering via the Web, simply give us the item, the price
and where you saw this price. It must be a Nationally advertised price and if you see it on a Web Site,
please include the URL. If you are matching a price from a catalog or magazine, please include the issue.
Q: How do I return an item to BikeParts.com Motorsports?
A: To return an item, simply send the item back to us, either insured US mail, or UPS. Enclose
your order form, and fill out the return form on the back. Send to: Wilson Motorsports - BikeParts.com Motorsports
4949 Florin Perkins Rd,
Sacramento, California 95826-4823
Ph: 916 381-1797
(Note: We do not accept C.O.D.'s)
|
|
|
|
|
